Responsible Gambling

RESPONSIBLE GAMING POLICY

First Sovereign has always and remains committed to conducting responsible gaming for community benefit. Responsible gaming is where adults can make informed choice to participate in regulated and licensed gaming opportunities, whilst having ready access to support if their participation causes harm. First Sovereign believes that Government and the whole community have a part to play in ensuring that there is a common regulatory approach to all forms of gaming. The gambling public itself must also accept responsibility for their own actions and ensure that no harm is caused to others through their activities, First Sovereign and its venue operators must also ensure that the gaming in their venues is conducted responsibly.

The few people, who cannot, for whatever reason, responsibly engage in gambling for entertainment must be protected from themselves. Individual First Sovereign venue operators will ensure the responsible management of the gaming machines on their venue and will fulfil their obligations both under the law and under the First Sovereign Responsible Gaming Code.

 

THE FIRST SOVEREIGN RESPONSIBLE GAMING CODE

As a responsible First Sovereign member venue operating gaming machines for the community benefit we undertake to:-

  1. Ensure that the gaming on this venue takes place in a safe and clean environment.
  2. Prominently displays this Responsible Gaming Code and related Policy Statement on these premises.
  3. Make available information to educate gaming machine users how to recognize the symptoms of problem gambling in themselves, and how and where to seek assistance with their problem.
  4. Through First Sovereign, provide training and education to our staff in respect to the identification of individuals exhibiting problem gambling symptoms.
  5. Work pro-actively with those who are providing counseling services to customers who have been identified as being problem gamblers.
  6. Comply with all Department of Internal Affairs conditions of licence and First Sovereign membership conditions relating to the safe operation of the gaming machines on this venue.
  7. Establish appropriate complaint procedures including making available contact details for First Sovereign Trust.
  8. The Gambling Problem Help Line toll free is 0800 654 655.